Refund and Returns Policy — Thermal Vision Gear

Website: thermalscopehub.shop

At Thermal Vision Gear, your satisfaction is our priority. We stand behind every thermal scope, night vision device, and precision optic we sell. This policy outlines your rights and our commitments when it comes to returns and refunds.

Please read carefully before placing your order.

1. Return Eligibility

We accept returns under the following conditions:

✅ Unused & Unopened Items — Must be in original factory-sealed packaging with all accessories, manuals, lens caps, and protective covers included
✅ Defective Items — Products with manufacturer defects are fully covered at no cost to you
✅ Wrong Item Sent — If we ship the wrong product, we correct it immediately at our expense
✅ Change of Mind — Accepted within our return window provided the item is unused and unopened

Items NOT eligible for return:

❌ Items that have been mounted, zeroed, activated, or used in the field
❌ Items returned after the 30-day return window
❌ Items missing original packaging, accessories, manuals, or lens covers
❌ Items with physically damaged lenses or housing caused by customer
❌ Items with tampered or removed serial numbers
❌ Software-activated or registered devices once activated
❌ Nitrogen-purged optics with broken seals
❌ Special order, custom-configured, or clearance items

2. Return Window

All return requests must be submitted within 30 days of the delivery date confirmed by carrier tracking.

Returns requested after 30 days will not be accepted under any circumstances.

3. Return Shipping

Thermal Vision Gear provides FREE prepaid return shipping labels on all eligible returns.

We email you a prepaid label once your return is approved
Always use the provided label — unauthorized returns may be refused
Use original packaging whenever possible to protect precision optics
Items damaged due to improper return packaging may not qualify for a full refund
Orders valued at $1,000+ are returned via insured carrier with adult signature required

4. How to Start a Return

Follow these simple steps:

Contact us within 30 days of delivery by email or phone
Provide your order number and the reason for your return
Wait for approval — we review all requests within 1–2 business days
Receive your prepaid shipping label via email
Pack your item securely using original packaging if available
Ship the item using the provided label
Receive your refund once we inspect the returned product

5. Refund Process

Once we receive and inspect your return, we will notify you by email of the outcome.

If approved:

Refund issued within 5–7 business days of receiving the returned item
Refund sent to your original payment method
Allow an additional 3–7 business days for your bank to process the refund

If rejected:

You will be notified with the reason
Rejected items will be returned to you at your expense

6. Defective Items

If your product arrives with a manufacturer defect:

Contact us within 48 hours of delivery
Provide photos or video clearly showing the defect
We will arrange a free replacement with priority shipping OR issue a full refund — your choice
All return shipping costs are covered by us

Important: Manufacturer defects are fully covered. Damage caused by misuse, dropping, or improper handling is not covered under this policy but may be covered under the manufacturer’s warranty.

7. Wrong Item Received

If you received an item that does not match your order:

Contact us within 30 days of delivery
We cover 100% of return shipping costs
Correct item shipped with priority shipping at zero cost to you
Full refund issued immediately if the correct item is unavailable

8. Damaged in Transit

If your order arrives damaged due to shipping:

Photograph the damaged packaging and product immediately upon receipt
Keep all packaging — required for carrier insurance claims
Contact us within 48 hours with photos and your order number
We file the carrier claim and arrange a replacement or full refund

9. Manufacturer Warranties

Many of our products carry manufacturer warranties beyond our 30-day return window:

Brand	Warranty Period
Pulsar	3 years
AGM Global Vision	2 years
InfiRay Outdoor	2 years
RIX	1 year
Nocpix	1 year
Other brands	As specified on product page

For warranty claims after our 30-day window, contact the manufacturer directly. We are happy to assist where possible.

10. Exchanges

We do not process direct exchanges. To get a different product:

Return your original item following the steps above
Place a new order for the correct product at thermalscopehub.shop

11. Order Cancellations

Orders may be cancelled before shipment at no charge
Contact us immediately with your order number to cancel
Once shipped, the order must go through the standard return process
Orders of $2,000+ that are already processing for shipment — contact us immediately for assistance

12. Restocking Fee

Thermal Vision Gear charges no restocking fees on any eligible return. What you paid is what you get back.

13. Non-Returnable Items — Special Notice

Due to the specialized nature of thermal and night vision technology, the following cannot be returned:

Scopes that have been mounted to a firearm or zeroed
Devices with broken nitrogen purge seals
Products that have been registered or software-activated
Items with missing or tampered serial numbers

Please verify compatibility, magnification, and specifications before purchasing. Our team is available to answer pre-purchase questions — just reach out before you buy.

14. GMC (Google Merchant Center) Compliance

In compliance with Google Merchant Center requirements, please note:

Return window: 30 days from confirmed delivery date
Return shipping: FREE prepaid label on all eligible returns
Refund processing time: 5–7 business days after receiving return
Restocking fee: None
Return method: By mail
Accepted conditions: New/unopened products only

15. Contact Us

Questions about a return or refund? We respond within 1 business day.

📧 Email: Info@thermalscopehub.shop 📞 Phone: +1(904)581-5989 🕐 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST 📍 USA

Thermal Vision Gear — See the Heat. Own the Night.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.