Privacy Policy - https://thermalscopehub.shop

At Thermal Vision Gear, we are committed to protecting your privacy and being fully transparent about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices in plain, straightforward language.

By using our website at thermalscopehub.shop, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Who We Are

Thermal Vision Gear is a US-based retailer specializing in thermal scopes, night vision devices, precision optics, and tactical gear.

Contact Information: 📧 Email: Info@thermalscopehub.shop 📞 Phone: +1(904)581-5989 📍 USA 🕐 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

2. Information We Collect

2.1 Information You Provide Directly

Name — when placing an order or creating an account
Email address — for order confirmations, shipping updates, and communications
Phone number — for order-related communications
Billing and shipping address — to process and deliver your order
Payment information — processed securely through our payment gateway (we do not store full card details)
Account credentials — if you create an account on our website
Messages and inquiries — any communications you send us

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

IP address and approximate location
Browser type and version
Device type (desktop, mobile, tablet)
Pages visited and time spent on each page
Referring website (how you found us)
Cookies and tracking data (see Section 6 for details)

2.3 Information from Third Parties

We may receive information from:

Payment processors (e.g., Stripe, PayPal) for transaction verification
Shipping carriers (UPS, FedEx, USPS) for delivery tracking
Google — if you arrive via Google Shopping or Google Ads
Social media platforms — if you interact with our social pages

3. How We Use Your Information

Purpose	Legal Basis
Processing and fulfilling your orders	Contractual necessity
Sending order confirmations and shipping updates	Contractual necessity
Responding to your questions and support requests	Legitimate interest
Processing returns, refunds, and warranty claims	Contractual necessity
Sending promotional emails and offers (with consent)	Consent
Improving our website and product offerings	Legitimate interest
Preventing fraud and ensuring website security	Legitimate interest
Complying with legal and export control obligations	Legal requirement
Google Merchant Center product feed compliance	Legitimate interest

We will never sell your personal information to third parties for their marketing purposes.

4. Export Control & Legal Compliance

Thermal imaging and night vision devices are subject to US export regulations including the Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR). We collect and retain certain customer information as required by law for export compliance purposes, including:

Verification that customers are US residents
Record-keeping of transactions involving controlled technology
Compliance with federal and state regulations

This information is retained for the legally required period and is not shared except as required by law.

5. How We Share Your Information

We share your information only when necessary and only with trusted parties:

5.1 Service Providers

Payment processors — to securely handle transactions
Shipping carriers — to deliver your orders
Email service providers — to send order and marketing communications
Website hosting providers — to operate our website
Analytics providers — to understand website usage (e.g., Google Analytics)

All service providers are contractually required to protect your data and use it only for the services they provide to us.

5.2 Google Services

As a Google Merchant Center participant, we share product and order data with Google to display our products in Google Shopping. This includes product information, pricing, and availability — but not your personal payment details.

5.3 Legal Requirements

We may disclose your information if required by law, court order, government authority, or export control regulations. We may also disclose information to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic.

Types of Cookies We Use:

Cookie Type	Purpose
Essential Cookies	Required for the website to function (cart, checkout, login)
Analytics Cookies	Help us understand how visitors use our site (Google Analytics)
Marketing Cookies	Track visits from ads and Google Shopping
Preference Cookies	Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. Please note that disabling essential cookies may affect your ability to use the shopping cart and checkout.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal, tax, export control, and accounting obligations
Resolve disputes and enforce our agreements

Typical retention periods:

Order records: 7 years (tax, legal, and export compliance)
Account information: Until you request deletion or close your account
Marketing data: Until you unsubscribe or withdraw consent
Website analytics: 26 months (Google Analytics default)

8. Your Privacy Rights

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete information.

8.3 Right to Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements.

8.4 Right to Opt-Out of Marketing

You can opt out of marketing emails at any time by:

Clicking “Unsubscribe” in any marketing email
Contacting us directly at the email below

8.5 California Residents — CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information is collected, used, shared, or sold
The right to delete personal information held by businesses
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising your CCPA rights

We do not sell your personal information.

8.6 Florida Residents

If you are a Florida resident, you have rights under the Florida Digital Bill of Rights, including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of targeted advertising.

To exercise any privacy rights, contact us at: Info@thermalscopehub.shop

We will respond to all privacy rights requests within 45 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption on all pages (HTTPS)
Secure payment processing through PCI-compliant gateways
Access controls limiting who can access customer data
Regular security monitoring of our website and systems

While we take every reasonable precaution, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data.

10. Children’s Privacy

Our website is intended for users 18 years of age and older. Many of our products are regulated items intended for adult use only. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to thermalscopehub.shop. We are not responsible for the privacy practices of any third-party websites.